Last updated: 28 July 2026

These terms cover the use of directlaunch.co.uk and the services provided through it.

Direct Launch is a trading name of Eusef Nakhai, a sole trader of 9 Balmoral Way, Petersfield, GU32 2HE, United Kingdom. “We”, “us” and “our” refer to Direct Launch. Contact: eusef@directlaunch.co.uk · 07949 297452.

1. Using this website

You may use this site for lawful purposes only. You must not attempt to gain unauthorised access to it, interfere with its operation, or use it in a way that could damage or impair it.

We work to keep the site accurate and available, but we do not guarantee it will be uninterrupted or error-free. Content is provided for general information and does not constitute professional advice.

2. Prices and quotations

Prices shown on this site are indicative and intended to help you understand our typical range. They do not constitute a binding offer. A binding price is the one given in a written quotation or proposal for your specific project.

Direct Launch is not currently VAT registered, so no VAT is charged on our invoices.

Quotations are valid for 30 days unless stated otherwise.

3. How work is agreed

Work begins when you accept a written quotation or proposal, in writing — including by email. That acceptance, together with the quotation and these terms, forms the agreement between us. Where a separate written agreement conflicts with these terms, the separate agreement takes precedence.

Anything outside the agreed scope is additional work and will be quoted separately before it is carried out.

4. Payment

Unless your quotation says otherwise:

• A deposit of 50% is payable before work begins on new build projects.
• The balance is payable on completion, before final deployment to a live environment.
• Ongoing services — hosting, maintenance, SEO retainers — are billed in advance on a recurring basis.
• Invoices are payable within 14 days of the invoice date.

Late payment may result in work being paused and, for recurring services, suspension. We reserve the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Your responsibilities

To deliver on time we need timely input from you — content, images, feedback, approvals and access to any accounts required. Where a project stalls awaiting your input for more than 60 days, we may invoice for work completed to that point and close the project.

You confirm that any material you supply is yours to use, and does not infringe anyone else’s rights.

6. Ownership of the work

On full payment, ownership of the final website design and any bespoke content we create for you transfers to you.

We retain ownership of any underlying tools, frameworks, code libraries and techniques we use across projects. Third-party components — themes, plugins, fonts, stock imagery — remain the property of their licensors and are supplied to you under their own licences.

Until payment is made in full, all work remains our property.

Unless you ask us not to, we may reference your project and display it in our portfolio.

7. Hosting, third parties and domains

Where we provide hosting, it is delivered on infrastructure operated by third parties, and their service levels apply. We are not liable for outages, data loss or changes caused by a third-party provider, platform or plugin outside our control.

Domain names registered on your behalf are yours. It is your responsibility to keep renewals paid unless you have a written arrangement with us to manage them.

8. Changes, faults and cancellation

We will correct genuine faults in our work, free of charge, for 30 days after delivery. This does not cover changes of mind, new requirements, or problems caused by third-party updates or by changes made by you or another party.

Either of us may end an ongoing service by giving 30 days’ written notice. On cancellation, you remain liable for work completed and costs already committed. Deposits are non-refundable once work has begun.

If you are an individual buying as a consumer rather than for business purposes, you may have a statutory right to cancel within 14 days. Where you ask us to begin work within that period, you may be charged for what has been provided. Nothing in these terms affects your statutory rights.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of any project is limited to the total fees you have paid us for that project. We are not liable for loss of profit, loss of business, loss of data, or any indirect or consequential loss.

We strongly recommend you maintain your own backups of any business-critical data.

10. General

If any part of these terms is found unenforceable, the rest continues to apply. Failing to enforce a term is not a waiver of it.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

We may update these terms. The version in force is the one published here at the time your work is agreed.